Refund policy

Returns & Refunds Policy for Green Square
June 2022 | Version 1.0

We want to ensure that you receive the right product, that you are satisfied with. We want to operate our business in a fair and honest way. Our returns and refunds policy lays out how we handle situations in which a return or refund is necessary and the parameters thereof.

  1. The provision of goods and services by Green Square is subject to availability. In cases of unavailability, we will contact you with options. An order can be cancelled if payment has not been made yet for the order by the customer. Once the customer has made payment for an order, the order can only be cancelled before the order has been dispatched.
  2. If a product is damaged or broken when you receive it, you must inform us within one (1) working day of receiving it. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product.
  3. If you are not completely happy with a product that you received with your order, you can contact us within 7 days of receipt with the reason for dissatisfaction. If the product is in its original sealed state we will issue a return number and a return delivery address. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product or offer you an alternative of equal value. If you have opened and/or used the product and are not satisfied, we will pass your feedback on to the supplier of the product. The supplier's remedy is then up to their own discretion and we will not be liable for the refund.
  4. If you receive the wrong product you must contact us within one working day. We will check our system to see what happened. If there was a miss pick we will arrange to swap the 'wrong' product for the one actually ordered on our account as soon as possible.


To start a return, you can contact us at orders@greensquareshop.com. Please note that returns will need to be sent to the following address: Shop : green square in 5 star Spar Centre, Nelson Mandela Drive , Secunda 2302.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Have another question?
You are welcome to send us a mail, call us, or come to our store location. We are happy to help.