PRIVACY & POPIA POLICY

Last Updated: September 2026

Green Square respects the privacy of our customers and is committed to processing personal information responsibly and in accordance with applicable South African data-protection legislation, including the Protection of Personal Information Act 4 of 2013 ("POPIA").

INFORMATION WE MAY COLLECT

Depending on how you interact with Green Square, we may collect information including:

• your name and surname;
• cellphone number;
• email address;
• billing and delivery address;
• order and purchase information;
• communications with Green Square;
• information required to process payments and orders;
• marketing preferences and consent; and
• technical information generated through use of our website where applicable.

Green Square should not ordinarily require customers to provide detailed medical information when purchasing general wellness products.

WHY WE PROCESS YOUR INFORMATION

We may process personal information where reasonably necessary to:

• process and fulfil orders;
• arrange courier deliveries;
• communicate regarding an order;
• provide customer service;
• maintain appropriate business and accounting records;
• prevent fraud or misuse;
• comply with legal obligations;
• respond to enquiries; and
• send marketing communications where legally permitted.

ONLINE ORDERS

When you place an online order, certain information is necessary for Green Square to process payment, prepare the order and arrange delivery.

Relevant information may be shared with service providers where reasonably necessary to complete the transaction, including payment providers, website providers and courier companies.

WHATSAPP & EMAIL

Customers who contact Green Square through WhatsApp, email, social media or other electronic channels acknowledge that their contact details and correspondence may be processed where reasonably necessary to respond to their enquiry or provide requested services.

MARKETING COMMUNICATIONS

Green Square may send promotional or marketing communications only where permitted under applicable law.

Where consent is required, customers should be given an appropriate opportunity to provide that consent.

Customers may request that Green Square stop sending electronic marketing communications at any time.

Marketing consent is not a condition of purchasing products from Green Square unless communication is necessary for completing or servicing the transaction itself.

COMPETITIONS & PROMOTIONS

Where Green Square runs a competition or promotion, information collected for entry will be processed for administering that competition.

If Green Square also wishes to use an entrant's details for future marketing, this should be made clear and handled in accordance with applicable direct-marketing and privacy requirements.

SHARING PERSONAL INFORMATION

Green Square does not sell customers' personal information.

Personal information may be shared with third parties where reasonably necessary to operate our business or fulfil an order, including:

• courier and delivery companies;
• payment processors;
• website and technology providers;
• accounting or professional service providers; and
• authorities where disclosure is legally required.

Third parties should receive only information reasonably necessary for the relevant purpose.

SECURITY

Green Square takes reasonable measures to safeguard personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

No electronic storage or transmission method is completely risk-free, and absolute security cannot be guaranteed.

RETENTION

Personal information will be retained only for as long as reasonably necessary for the purpose for which it was collected or for a period required by applicable law, accounting requirements or legitimate business obligations.

YOUR RIGHTS

Subject to POPIA and other applicable legislation, you may have rights relating to your personal information, including requesting access to certain information held about you, requesting correction of inaccurate information and objecting to certain processing.

You may also request that Green Square stop sending you direct electronic marketing communications.

THIRD-PARTY WEBSITES

Our website or social-media pages may contain links to third-party websites. Green Square is not responsible for the privacy practices of independent third-party websites.

CHANGES TO THIS POLICY

Green Square may update this Privacy Policy when reasonably necessary to reflect changes to our operations, technology or legal obligations.

The latest version displayed on our website will indicate its most recent update date.

CONTACT US

Questions regarding privacy or personal information may be directed to Green Square:

Green Square
Sky Village Centre
Nelson Mandela Drive
Secunda, Mpumalanga
South Africa

Call or WhatsApp: 065 632 7106